reflections on systemic change management

A shortened version of a talk given to the students of the School of Management at the University of Cape Town.

Dr. Dostal explains some of the key concepts of general and Biomatrix systems theory and reflects on their implication for systemic change management. Amongst others, she discusses why so many change interventions fail, explains how three-dimensional organisational matrix works, and outlines systemic change management methodology.

watch the whole speech (58:24):