biomatrix business
process design course

why the course is needed

If your business process suffers one or more of the following problems, it needs to be transformed. The course teaches how.

Typical problems include lack of coordination, conflict and competition within and between the business processes of your organization, waste, blockages, faults, too high cost and inefficiencies in the flow of the goods / service delivery, amongst others.

what the course is about

The course explains how these and other problems (dis)solve by transforming the business process system through redesigning it, making an implementation plan and implementing the design accordingly. Analogous to a riverbed channeling the water, the design guides the system to function in new ways which do not recreate the problems and lead to a more desirable future.

It presents the key concepts of (w)holistic thinking, including the principles associated with the seven forces of organization (environment, ethos, aims, process, structure, governance and substance) that co-produce all systems. It applies this knowledge to activity system design in general and business process (re)design specifically.

Like all activity systems, the different sections of a business process are organized as a value / supply chain. The course deals with process design from both a value (i.e. outcomes) perspective and a supply perspective (i.e. the use of resources and their configuration and continued flow in time and space). It also covers both the strategic and operational perspectives.

The course also deals with the theory and methodology of implementation planning.

become a (w)holistic leader and manager

Participation in the Biomatrix Business Process Design Course will transform you into a (w)holistic thinker based on biomatrix systems theory.

You will understand the theory and methodology of complex problem (dis)solving, as well as activity system (re)design, development and change in general and that of a business process specifically. Throughout the course you are guided by template-based assignments to apply this knowledge to a chosen case study (e.g. the business process of which you are a part). You will also make an implementation plan for your design.

Once you have completed the course,  you will be confident and able to

• assess and contextualize other tools and methods used in business process related change interventions
• act as a consultant and change manager in (w)holistic business process (re)design
• act as a learning facilitator and change manager in an in-house delivery of the Biomatrix Business Process Transformation Programme to your organization in order to transform its business processes.

content of the course

The course consists of four e-learning modules. During each module, the participants apply the learned theory in template-based exercises to their case study system and reflect on the theory and methodology.

module 1: overview of general and biomatrix systems theory

This module explains the key concepts and methods of systems and complexity theories in general and of Biomatrix theory specifically. Self-reflection assignments promote a (w)holistic view of the world and of sustainability.

module 2: systemic problem (dis)solving

This module explains the theory and practical steps involved in complex problem analysis and dissolving them through ideal system redesign.  Assignments guide problem analysis and brainstorming of solutions for the case study system.

module 3: seven forces of system organization (activity system perspective)

The module explains activity systems as value and supply chains based on seven organizing forces and their organizing principles.  Assignments guide the ideal redesign of the case study system.

module 4: implementation planning

This module explains how to make an implementation plan for an ideal design.  Assignments guide the implementation planning of the case study design.

see other courses and programmes

The Business Process Design Course is one of several Biomatrix Design Courses which educate senior managers and decision-makers in the theory and methodology of sustainable system design and complex problem solving. The courses are based on Biomatrix theory which explains how systems are organized, change and develop.

project design course
function design course
organization design course
public/private partnership design course
industry design course
public policy and governance design course

in-house programmes